Terms of Use

1. Agreement and operator

These Terms of Use (“Terms”) are a legal agreement between you and Black Ocean LLC, a California limited liability company (“Black Ocean,” “Let’s Go,” “we,” “us,” or “our”). They govern your access to and use of the Let’s Go mobile application, our related website, and services that link to these Terms (collectively, the “Service”).

By downloading, accessing, purchasing through, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy is incorporated into these Terms by reference.

If you obtained the app through Apple’s App Store, your license to the app is also governed by Apple’s Standard End User License Agreement (“Apple Standard EULA”). These Terms supplement the Apple Standard EULA. If these Terms conflict with the Apple Standard EULA regarding the license to the iOS app, the Apple Standard EULA controls.

2. Eligibility and accounts

You must be at least 13 years old to use the Service. If you are under the age of legal majority where you live, you may use the Service only with permission from, and under the supervision of, a parent or legal guardian who agrees to these Terms. You may not use the Service if applicable law prohibits you from doing so.

You can browse Discovery, the map, place details, free stories, tours, events, and itinerary previews without creating an account. A free Let’s Go account is required to save places and events, organize folders, create personal plans, and sync your library across devices. Content marked Premium and complete Premium itineraries require an active subscription, as described in section 5.

If you create an account, you agree to provide accurate registration information, keep your credentials secure, and notify us if you believe your account has been compromised. You are responsible for activity through your account to the extent permitted by law. You may delete your account using the in-app account controls.

When you sign in, your profile and personal library—including saved places and events, folders, and plans—may be stored through Supabase and synced across supported devices. Let’s Go also keeps local cached copies for performance and temporary offline use. Sync may be delayed or unavailable during network or provider outages. Your hosted Let’s Go account and your Apple subscription entitlement are separate. Deleting local app data or your Let’s Go account does not cancel an Apple subscription.

3. The Service

Let’s Go provides curated travel recommendations, editorial stories, city guides, itineraries, place information, maps, location-based discovery, event and tour information, saved-place tools, and related features. Some features and content are available without charge. Content labeled Premium requires an active Let’s Go Premium subscription.

Let’s Go is an independent editorial and informational service. Unless we expressly state otherwise, Black Ocean does not own, operate, control, endorse, inspect, or act as the agent of any restaurant, hotel, attraction, shop, event, tour, transportation provider, healthcare provider, ticketing service, or other third party featured in the Service. We do not make reservations, sell travel, or enter into transactions between you and those third parties.

4. Limited license and acceptable use

Subject to these Terms and any applicable Apple terms, Black Ocean grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service for your own non-commercial purposes. The Service is licensed, not sold. All rights not expressly granted are reserved.

You may not:

• Copy, reproduce, republish, distribute, sell, license, publicly display, or commercially exploit the Service or its content except as expressly permitted by us or applicable law.
• Scrape, crawl, harvest, index, or use automated means to access or extract Service content, except as allowed by a publicly posted robots file or our written permission.
• Reverse engineer, decompile, disassemble, modify, or create derivative works from the app, except to the limited extent a restriction is prohibited by law or an applicable open-source license.
• Circumvent a paywall, entitlement check, access restriction, security control, or usage limit.
• Interfere with the Service, introduce malicious code, probe for vulnerabilities, overload infrastructure, or access systems or data without authorization.
• Use the Service to violate law, infringe rights, impersonate another person, misrepresent affiliation, or harm, harass, threaten, stalk, or defame any person or entity.

5. Let’s Go Premium subscriptions

Plans and access

Let’s Go Premium is offered through Apple as monthly and yearly auto-renewable subscriptions. An active subscription unlocks the complete city guides and editorial selections identified as Premium in the app, including new Premium content made available during your active subscription. The exact plan name, duration, localized price, currency, and included access are shown before you confirm a purchase.

We will provide the Premium access described at purchase throughout your paid subscription period, subject to these Terms and applicable law. The library is editorial and changes over time. We may add, revise, replace, or remove individual guides, stories, destinations, or features, and we do not promise a specific publication schedule or that any particular item will remain available indefinitely.

Billing and automatic renewal

Payment is charged to your Apple Account when you confirm the purchase. Your subscription automatically renews for another period of the same duration unless you cancel at least 24 hours before the end of the current period. Apple may charge your Apple Account for renewal within 24 hours before the current period ends. Taxes may be added where required.

Cancellation, plan changes, and restoration

You can manage, change, or cancel the subscription in your Apple Account subscription settings. Cancellation takes effect at the end of the then-current paid period unless Apple or applicable law states otherwise. Deleting the app, signing out, deleting local data, or deleting your Let’s Go account does not cancel your subscription. Use Restore Purchases in Let’s Go to recover an active entitlement on a supported device using the applicable Apple Account.

Prices, offers, and refunds

Apple processes subscription transactions. Apple may provide notice of price changes or request consent where required. Any free trial, introductory offer, promotional price, or billing grace period applies only when expressly displayed and is governed by the terms shown with that offer and Apple’s rules.

Except as required by applicable law, subscription payments are non-refundable after purchase or renewal. Refund requests for App Store purchases must be submitted to Apple and are decided under Apple’s policies. Black Ocean cannot directly issue a refund for a transaction processed by Apple. Nothing in these Terms limits any refund, cancellation, or consumer right that cannot lawfully be limited.

6. Travel information, changing conditions, and safety

Travel information changes quickly. Addresses, hours, prices, schedules, routes, availability, reservation requirements, admission rules, accessibility, age restrictions, dress codes, health requirements, visa or entry rules, local laws, weather, closures, construction, transit service, and safety conditions may be incomplete, delayed, or different from what appears in the Service. Images may not show current conditions.

Confirm important information directly with the venue, provider, or appropriate government or official source before traveling, making a purchase, entering a restricted area, or relying on a route. You are responsible for your itinerary, reservations, documents, insurance, personal safety, compliance with local law, and decisions about whether an activity is appropriate for you.

Maps, pins, directions, nearby results, and location features are for general planning and orientation. They are not emergency, evacuation, rescue, aviation, maritime, or safety-critical navigation tools. Pay attention to real-world signs, access restrictions, road conditions, transit instructions, and official warnings. Do not use the Service in a way that distracts you while driving, cycling, or moving through an unsafe environment.

Any health, wellness, accessibility, cosmetic treatment, clinic, medical, legal, financial, immigration, or safety-related content is general editorial information, not professional advice. It does not create a professional relationship or replace advice from a qualified provider who understands your circumstances. Contact local emergency services in an emergency.

7. Third-party services, businesses, and transactions

The Service uses or links to services operated by third parties, including Apple, Google, Supabase, Resend, Sanity, venue and provider websites, ticketing and booking services, tour providers, social platforms, and external media hosts. Third-party services may have separate terms, privacy policies, eligibility rules, fees, availability, and cancellation or refund policies. Your use of them is between you and the relevant third party.

Black Ocean does not control and is not responsible for a third party’s content, conduct, products, services, security, availability, pricing, representations, transactions, injuries, losses, or disputes. A link, map result, listing, or editorial mention does not itself constitute an endorsement, warranty, sponsorship, or guarantee. You should review the third party’s terms and policies before using its service or completing a transaction.

The Service includes Google Maps features and may display Google Maps content. Your use of those features and content is subject to the Google Maps/Google Earth Additional Terms and the Google Privacy Policy. Apple services and purchases are subject to Apple’s applicable terms.

8. Intellectual property and rights complaints

The Service, including its software, design, selection, arrangement, original text, graphics, branding, logos, and other Black Ocean materials, is owned by or licensed to Black Ocean and is protected by copyright, trademark, and other laws. “Let’s Go,” the Let’s Go wordmark, Black Ocean names and marks, and related trade dress may not be used without prior written permission.

The Service may display or link to photographs, maps, names, logos, trademarks, and other materials that originate from or belong to third parties. Those materials remain subject to their owners’ rights. Black Ocean does not claim ownership of third-party material merely because it appears in the Service. Its appearance does not transfer ownership to Black Ocean or users and does not by itself imply endorsement, sponsorship, or affiliation. Nothing in the Service grants you a license to use third-party marks or materials beyond viewing them through the Service as permitted by these Terms.

Copyright notices

If you believe material available through the Service infringes a copyright you own or are authorized to enforce, send a written notice to Black Ocean using the contact information below. To help us locate and evaluate the material, include the information specified here.

Your notice should include all information required by 17 U.S.C. § 512(c)(3), including a physical or electronic signature; identification of the copyrighted work; identification and location of the disputed material; your name, address, telephone number, and email address; a statement of your good-faith belief that the use is not authorized by the owner, its agent, or the law; and a statement, made under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

Send copyright notices to: Copyright Contact, Black Ocean LLC, 8525 Apperson St, Sunland, CA 91040, United States; email info@letsgotravelguide.com. Incomplete or inaccurate notices may delay our response.

We may remove, replace, or disable access to challenged material while reviewing a report, ask for additional information, preserve relevant records, and notify or share the notice with the person who supplied the material when reasonably necessary to evaluate or resolve the claim. Where appropriate, we may terminate accounts or stop accepting contributions from repeat infringers. These steps do not determine ownership and do not limit any rights or defenses available under law.

Other rights concerns

You may use the same contact information to report a claimed violation of trademark, privacy, publicity, or another legal right. Identify the right, the exact material and location, your relationship to the right, and the action you request. We may ask for proof of identity, authorization, or ownership before acting.

9. Contributions, support submissions, and feedback

Invited contributions

Black Ocean may invite venues, photographers, creators, community members, or others to submit photographs, corrections, recommendations, or other materials through an email address, form, or feature that we designate for that purpose (a “Contribution”). These Contribution terms apply only when Black Ocean expressly invites or accepts material for possible publication. We may provide additional submission terms for a particular program.

You retain any ownership you have in your Contribution. By submitting it, you represent and warrant that you own or control all rights needed for Black Ocean to use it as described here; that you have obtained any permissions required from identifiable people or other rights holders; and that our permitted use will not violate law, a duty of confidentiality, or another person’s copyright, trademark, privacy, publicity, contract, or other right.

You grant Black Ocean a non-exclusive, worldwide, royalty-free, fully paid, sublicensable, and transferable license to host, store, cache, reproduce, edit, adapt, crop, resize, format, translate, publicly display, distribute, and otherwise use your Contribution in any media as reasonably related to operating, improving, and promoting the Service and Black Ocean. Black Ocean may sublicense this license to service providers that help us do so and may transfer it with the Service or our business. The license lasts for as long as the applicable rights exist unless we agree otherwise in writing.

Unless we agree otherwise in writing, no payment, approval right, credit, or byline is required. You authorize Black Ocean to display a Contribution with or without your name, username, byline, or other attribution. We may accept, reject, edit, remove, replace, or stop using a Contribution at any time and have no obligation to publish or monitor Contributions.

Support submissions

If you send a support request or problem report, you remain responsible for its content. Do not include passwords, payment-card details, government identification numbers, health records, or other unnecessary sensitive information. You grant Black Ocean a non-exclusive, worldwide, royalty-free right to use, reproduce, and share the submission only as reasonably necessary to provide support, investigate the issue, protect the Service, and comply with law.

Feedback

If you voluntarily provide an idea, suggestion, or other feedback about the Service, you agree that Black Ocean may use it without restriction or compensation to you, provided we do not publicly identify you as its source without permission.

10. Privacy

Our Privacy Policy describes how information is handled through the Service, including account and authentication data, synced profile and personal-library data, private profile photos, device-local app data, optional location, maps, Premium status, hosted content, remote media, and support communications. By using the Service, you acknowledge that you have read the Privacy Policy.

11. Availability, updates, and changes to the Service

We may update, correct, improve, suspend, restrict, or discontinue any part of the Service. Features and content may differ by device, platform, location, language, subscription status, or app version. The Service may be interrupted by maintenance, provider outages, connectivity, security events, legal requirements, or circumstances outside our control.

We do not guarantee that the Service or any particular content will always be available. If a change materially affects paid access during an active subscription period, we will honor any remedy required by applicable law and Apple’s policies.

12. Suspension and termination

You may stop using the Service at any time. You remain responsible for canceling an active subscription through Apple if you do not want it to renew.

To the extent permitted by law, we may suspend or terminate your access if you materially or repeatedly violate these Terms, create a security or legal risk, misuse the Service, infringe rights, or engage in fraud. Where reasonable, we will provide notice and an opportunity to cure. The license granted to you ends when your access is terminated. Provisions that by their nature should survive will survive, including provisions concerning subscriptions already charged, ownership, third-party services, disclaimers, liability, disputes, and general terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. BLACK OCEAN DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, AND NON-INFRINGEMENT.

BLACK OCEAN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, CURRENT, COMPLETE, SECURE, OR SUITABLE FOR YOUR TRAVEL PLANS, OR THAT ANY PLACE, EVENT, TOUR, ROUTE, PROVIDER, PRICE, RESERVATION, EXPERIENCE, OR RESULT WILL MEET YOUR EXPECTATIONS.

Some jurisdictions do not allow certain warranty exclusions. Any exclusion in these Terms applies only to the extent permitted by the law that applies to you. These Terms do not exclude warranties or consumer rights that cannot lawfully be excluded.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLACK OCEAN AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLACK OCEAN’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNT YOU PAID FOR LET’S GO PREMIUM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

The limitations above do not apply to liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where the law prohibits such a limitation. Some jurisdictions do not allow certain limitations, so some of the provisions above may not apply to you.

15. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Black Ocean and its members, managers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, and reasonable legal costs arising from your unlawful use of the Service, your material breach of these Terms, or your infringement of another person’s rights. This section does not require you to indemnify a party for its own negligence, willful misconduct, or violation of law, and it does not limit any non-waivable consumer rights.

16. Terms required for Apple users

This section applies when you download or use Let’s Go through Apple’s App Store. You and Black Ocean acknowledge and agree that:

• These Terms are between you and Black Ocean, not Apple. Black Ocean, not Apple, is solely responsible for Let’s Go and its content, subject to the Apple Standard EULA.
• Apple has no obligation to provide maintenance or support services for Let’s Go. Contact Black Ocean using the information below for app support.
• To the extent any warranty exists under applicable law and Let’s Go fails to conform to it, you may notify Apple, and Apple may refund the purchase price, if any, for the app. To the maximum extent permitted by law, Apple has no other warranty obligation regarding Let’s Go. Black Ocean is responsible for other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty.
• Black Ocean, not Apple, is responsible for addressing claims by you or a third party relating to Let’s Go or your possession or use of it, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer-protection, privacy, or similar law.
• If a third party claims that Let’s Go or your possession or use of it infringes that party’s intellectual property rights, Black Ocean, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim to the extent required by these Terms and applicable law.
• You must comply with applicable third-party terms when using Let’s Go, including the App Store Usage Rules and terms governing Google Maps or other external services you choose to use.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple has the right to enforce this section against you as a third-party beneficiary.

17. Export and sanctions compliance

You may not use, export, or re-export the app except as authorized by United States law and the law of the jurisdiction where you obtained it. You represent that you are not located in a country or region subject to a comprehensive U.S. government embargo and are not listed on a U.S. government list of prohibited or restricted parties. You may not use the Service for a purpose prohibited by applicable export control or sanctions law.

18. Governing law and disputes

Before filing a formal claim, please email info@letsgotravelguide.com with a description of the issue and the resolution you seek. We will try in good faith to resolve it informally.

Except where the law where you live requires otherwise, these Terms and any dispute arising from them or the Service are governed by the laws of the State of California, without regard to conflict-of-law principles. Subject to any mandatory consumer forum rights, the state and federal courts located in Los Angeles County, California, will have exclusive jurisdiction.

If you are a consumer in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with mandatory consumer protections, you retain the rights and remedies provided by the mandatory law of your place of residence and may bring a claim in any court available to you under that law. Nothing in these Terms limits a non-waivable right to contact or file a complaint with a regulator or consumer-protection authority.

19. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, technology, or business practices. We will post the revised Terms and update the effective date. If a change materially affects your rights, we will provide additional notice when reasonably required, such as a notice in the app. Changes apply prospectively unless law requires otherwise. Your continued use of the Service after revised Terms take effect means you accept them. If you do not agree, stop using the Service and cancel any future subscription renewal through Apple.

20. General terms

These Terms, the Privacy Policy, and the Apple Standard EULA where applicable form the entire agreement between you and Black Ocean regarding the Service, except for additional terms expressly shown for a specific feature or offer. If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law. No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.

21. Contact

For questions, support, or legal notices, contact: